To achieve this, we establish and maintain
proactive dialogue with all our stakeholders.
In doing so we recognise that stakeholder
needs are dynamic and that we need to
be responsive to the evolving stakeholder
landscape. In addition to responsiveness, our
approach to engagement is based on the
principles of inclusivity, materiality, relevance
We assess the quality of our relationships both
informally, as set out on the following pages
and formally – regular employee and customer
surveys, community forums and Poverty
Stoplight in South Africa.
Our stakeholder work is aligned to the
governance framework of King IV; namely
performance and value creation, adequate and
effective controls and trust, as well as reputation
and legitimacy and ethics.
Trust is not possible without an ethical culture
underpinning our everyday activities, which
is why we train our employees, customers
and suppliers on our Code of Ethics and also
promote awareness of the Sappi Hotlines in
each region that allow all stakeholders to report
breaches of the Code in full confidentiality
without fear of reprisal.
Read more: Maintaining ethical behaviour and